Swansea, Illinois
1.0
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Customer service
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Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated issues, asked for same documents multiple times, sent to underwriting and had multiple delays without any explanation and the day of closing was changed multiple times and then to top it off, the day of closing they werent done, missed our 1pm close, sent in finally for release of loan and contacted title company at 3:60pm and asked when is close scheduled and she told them 2.5 hrs ago but this person wasnt even told closing was that day. They are the WORST bank you could ever use for a mortgage and I recommend you never use them. Lack of communication, unprofessional, dont care attitude and that is with someone like myself who has Excellent credit.

Reason of review: Poor customer service.

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