Regions Bank
Reviews and Complaints

I would strongly recommend NOT doing business with this regional bank! I opened my small business account in 2020 when I was walking distance to a branch location.

Since I have moved away and am not near a branch, it has gotten ridiculous. They want me to come into a branch for almost everything. No one seems to understand that I am not anywhere near any branch! All of my other banks allow me to do 99% of things online.

They took one week to send a wire that I requested.

I had to email the CEO to get any action on this.

I have now moved most of my money to another bank and they want me to walk into a branch to close the account! What a backwards bank that can't do online stuff.

0 stars

We were on fumes coming home and pulled into last gas station for twenty two miles. we had waited a gas was 22 cents less a gallon.

We had money in account, but bank declined card despite the fact funds were in account, and overdraft protection in place. We ran card three times, but declined all three times. We got text message five minutes later down the road, card was declined to protect back because they flagged it, despite having used gas station numerous times and only 35 miles from house. When I called and asked for supervisor I was told bank will flag sometimes to protect card holder.

There was no reason to flag this card and it caused great hardship for us running out of gas on a school night and what a celebration turned onto a horrible night.

Bank accepted no responsibility at all, we lost hours of time and used one of our AAA calls. This should not have happened.

Yesterday August 30, 2023 I got a notice from my bank that my check to Regions cleared. I went onto the app to check my account.

I opened this account as a saving for my safety deposit box to take the money out yearly and I wanted to maintain at least 100 dollars in there since the box is 89 a year. So I went to check my account and I could not sign in and I was told to call the bank I did. When I called the bank Iwas told my account was closed and was done by the manager at my branch. There was no further information given.

I called my branch they were very rude on the phone and i gave my information and would not give any information as to why my account was closed. I lost my temper and finally the person named Jose said I will have the manager call me. I went and did research and saw that Regions Bank has a reputation of doing this. I called the

bank back and told them I was coming in today and closing my safety deposit box.

If a bank is going to treat me with disrespect, I am not going to give them my business. I went to day to empty out my safety deposit box. After I did the gen z attendant, and the manager gave me a difficult time they wanted me to pay them for the box. I told them I am not giving them a penny I cursed them out and I signed the paper that was their left the keys and left the bank.

Never in my life and I am 51 years old has a financial institution treated me with such disrespect. I had problem with Regions before and I closed all my accounts with them I still had my safety deposit box there only because of the location of the bank in the Financial district The company as a whole is very unprofessional the banking system at that bank does not respect its customers they close accounts never has this happened at any other institution whether itis a small amount is not the banks business i only had that account for the box. I am not paying them a penny the banks has the keys I am done with this financial institution and- I will sue for harassment and mental anguish for what the bank did to me. This bank does not care about customers just to make money and do not care whether you stay or go.

The world has changed and not for the better companies are selfish they hire kids who do not know first off what customer service is nor do they care to hire truly professional people. The banking industry is not what it once was a place of respect and dignity.

Regions took a $1,870.00 check for deposit and posted to my account. I made 3 purchases that were well covered by the deposit.

Come to find out the following day they reversed to deposit and put the check on hold for 9 days. I went to the bank to find out what happened. Then the next day, they put the check on hold for 11 days. The check was from my Voya Financial from my 401K.

Voya said they never heard this before. They said if the check was over $5,000 that they may hold it for a couple extra days, but not 11 days. If I went to a Voya retail store I could have cashed the check with them immediately and deposited the cash at Regions.

Instead Regions used deceptive trade practices to hold my check and charge me for $144 for overdraft fees. Very slimy business practices.

Kyle Richardson

704-572-****