Regions Bank
Regions Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regions Bank has 1.6 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Regions Bank to a friend or colleague.
- Rating Distribution
Pros: Reps were polite for the most part, Local employees are great, Initial contact.
Cons: Awful customer service, Customer service, Lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regions Bank has 1.6 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Regions Bank to a friend or colleague.
- Rating Distribution
Pros: Reps were polite for the most part, Local employees are great, Initial contact.
Cons: Awful customer service, Customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Verify Your Check Before Depositing into Account", "Don't open a personal account at regions", "Tell Regions to get a better system so customers can get this resolved quickly if it happens to them", "Avoid the bank.", "Never keep all u you money in one account or bank cause they will cut you off your own money and not fix it on weekends. Not right. I had things to take care of you waisted my whole day ruining it and waiting my time. You do nothing. I will find a bank that can handle what they do.".
Most users ask Regions Bank for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Regions Bank Reviews
"Balances"
Sarah saunders my federal OPM direct deposit came in today. The checking routing # 06110****. Account# 032794****. I trust only to Regions Bank.. Clemmie2123....
"Thieves"
They are a pain in the butt. Please reconsider carefully before dealing with Regions Bank. First of all, I don't see enough black and minority people working...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Thieves
They are a pain in the butt. Please reconsider carefully before dealing with Regions Bank. First of all, I don't see enough black and minority people working in there. Secondly, they don't have enough branches. If your card is canceled out for fraudulent purchases, they have to mail you a card in the mail; therefore, you're without a bank card for however long it takes to come in the mail unless you're willing to drive 2 hours one way, maybe 2 and a half depending on varying factors such as traffic. I went down to the branch in Savannah to make a $5000 withdrawal. There was a man of another color who wanted to make a $5000 withdrawal too. Guess who got their $5000? And guess who had to drive 2 and a half hours from Savannah to South Carolina to get a bank card? It was me. That was one way.
I went to Jacksonville to go to a jazz festival and I rented a room at a hotel the first day. Something like that in Jacksonville. I went to the festival and came back; all these kids were having a wild party in the hotel. This should be impermissible. No hotel parties should be held at a motel or hotel, even in a room, and no parties are allowed in the room. If they want to have parties, they need to rent a big hotel room for meetings to do such things. As soon as my car pulled into the driveway, pop pop pop pop pop pop came out, and then I said there is no way that this is fireworks, so I went up past my room and around to the other side of the building. A guy was sitting out in a chair. I said, was that gunfire? He said yes, I thought so. I said I went to the office and said I want my money back. Do you not hear those six gunshots? No, this girl had two guys in the office with her who appeared to act like he was her old man and the other one was for backup. The security guard was out on the premises. They refused to give me my money back. I stayed in my car at the emergency room in Jacksonville. And they’re ticked to your parking Baptist emergency room terra parking; this is on Prudential Street. In case I needed any type of emergency assistance, I would have been right there. I am disabled!
When morning came, I got on the phone and I notified Regions Bank what had happened. I told him that the motel refused to give me my money back. I said that I called Booking or Priceline, wherever I had booked with, which they were one and the same entities. Regions said, well, okay, see what they do, and if they don't do anything, we'll be glad to investigate and give you your money back. Well, that wasn't so; it took a long time to get all the information together because no one would ever answer the phone at that hotel. And so I just decided to get the information from the police from the sheriff's department. Regions would not give me my money back that I paid for that room for about 2 or 3 days. Furthermore, Regions always finds a way to take money out of your account. If you're over 50 cents, they will charge you $30 or whatever the overdraft fee is. I made it clear, as I do when I open any account in a bank, that if I don't have the funds, don't let the purchase go through. And ever so often, I always end up with some kind of overdraft fees or when I look at my statement, I find that these people have stolen money from me. When you call in, they want to take you through all this verification process over and over again. But yet I'm still getting lunch for my sister, my baby great-niece who was just getting ready for eating table food, my nephew, and myself when I got ready to pay for the food. I couldn't make it because someone made fraudulent charges and locked me out of my ability to use my card. This situation took about 45 minutes to an hour to rectify while I’m sitting up there waiting, and the food is under the heater. Unacceptable. Please don't bank there because you will be taken to the ringer and back.
Preferred solution: Full refund
Zelle pending
I need to resolve the issue with my Zelle pending until Wednesday. I need to send the money right away.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalifornia Covid-19 check denied payment
Hello, I am a landlord and have tenants who are depending on a California program since 2020. A check from the California COVID-19 program was made out to me, from Regions Bank.
which I deposited into my Navy Federal Credit Union checking account on 9-23-2024. However, the check was declined for payment to NFCU. In the notes, it was noted by Regions Bank to 'contact vendor'. Consequently, the money was withdrawn from my account and now I have a negative balance in my NFCU account.
As a veteran on a fixed income, my situation has worsened. I now have to wait a week for the electronic digital copy to be mailed out by NFCU.
- Lot of branches in northern california
- Not honoring
- Institutions payments of instruments
Preferred solution: re-issue of check, that was denied payment by their institution
User's recommendation: Verify Your Check Before Depositing into Account
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Verified ReviewerMessy Banking
I rented A motel in Jacksonville home, one great to a concert in Jacksonville.When I returned back to this place there was shooting at the motel. I followed a claim with regions About having to stay in my Car because of this Shooting my bank has done nothing to help me.
But request more information. I gave them the information that they ask for and they still denied my claim as I was told that I can do. Staying in your car after spending your money is something that I don't really care to do I provided data folks with all types of information, incputting Jacksonville sheriff department, showing that they did respond to this address at home. One great stay.
Since may I've been working diligently on thistand and they can't even get it together. I would suggest no 1 rents 2 regions. And I will look for a different banking institution.
Because I'm tired of regions and their foolish enough. You do better off taking your money elsewhere for your banking Needs because region will give you the run around every single time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I want to go enjoy a jazz concert out of town well. I didn't enjoy it because they were shooting.
When I returned back from the concert it was shooting at the motel and I've been working on this since may of 2024 and after demo, keep asking me. For more information to open up the claim, I give them more information from the Jacksonville sheriff department. They still aint done nothing to resolve this issue.
They are the most sorry I've ever dealt within my life. My recommendation of other potential customers are gold to another bank.Cause you won't be satisfied with these money.Hungry people, it's bad enough.I have to worry about merchant still in money.I gotta watch these people at regions as well
Preferred solution: Full refund
My debit card was accidentally canceled and I need it reinstated
I got a message late last night that a fraudulent claim was being taken out of my card. I accidentally hot the wrong number and they canceled it.I tried to get them to reinstate it but they didn't
User's recommendation: Tell Regions to get a better system so customers can get this resolved quickly if it happens to them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegions Bank is holding a check I deposited on the 15th till the 24th
I deposited a check for $750 on the 15th and I was going to use it for my bills. But Regions Bank decided to put a hold on my hard earned check till the 24th.
Now my electricity is shut off my phone will be off tomorrow all because they said it is policy. It wasn't policy before.
I went back to look at the agreement and it boldly says they will have your funds for you the next day. What they are doing is wrong and bad business practices that hurt the little people with no voice but we put our money in there big banks.
- Convenient
- Policies and practices
Preferred solution: My money before the 24th
User's recommendation: Stay away from Regions Bank
I encountered the same situation. I deposited a check in the amount of $8700 on 11/21.
I was told at the time of deposit that $5300 would be available on 11/27 and the remainder on 12/06..This morning I received an email in which I was informed that my entire deposit was on hold and I would not have any of the funds resulting from that deposit available until 12/06. This absolutely ruined my family's Thanksgiving plans. I am a 66 year old man who is raising two grandchildren and trying to help support their parents on my social security and I was looking forward to giving them a nice Thanksgiving. I have my Regions account since they were First Alabama but I intend to rectify that mistake as soon as I can have my.direct deposits changed to another bank.
My.advice? Avoid Regions as you would.the plague.
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Verified ReviewerNothing but trouble
My son and I opened account regions earlier this year with a substantial sum of money from an inheritance. Ever since day one, they freeze my card.
I can't spend a dollar; they cancelled my card, they locked my card. I had to go to the bank and get $15,000 in cash to buy my camper because I couldn't use my card. I had to get money orders and cashier checks to pay for my truck because I couldn't use my card. I stop at Farmer Jackson Suncoast Florida a lot.
I can't even spend $6; they stopped my card.
When I go to the bank, I'm there for more than an hour just getting excuses and being told it'll never happen again- that day or the next day, if they aren't doing it, I'm screwed again. I would not recommend this bank to anyone; it is worse than Bank of America.
User's recommendation: Don't open a personal account at regions
The Us Comptroller has no authority over Regions because they are a STATE CHARTER BANK.
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Verified Reviewer |
Birmingham, Alabama
VICTIM OF FRAUDULENT
ATTENTION: THE DIRECTOR THE MANAGER REGIONS BANK 10247
Dear Sir/ Madam:
I would like to inform you that I am a victim of your client name: KAREN
MORALES with an address at 446
Village LN 102 Crossville Tennessee
38555 USA
I was instructed by the FIRST NATIONAL MERCHANT BANK to make
a payment for KAREN MORALES said for the purpose of having a CODES to
generate an Account to be able to transfer a sum of money totalling to TWO MILLION AND FIVE HUNDRED DOLLARS. The FNMB issued a FAKE
VOUCHER to me an the money did not
accredited.
Please I am asking your help to reverse the said payment I made because KAREN MORALES Account was used for Fraud on me.
We had reported
already to the Police. My bank will do also an action.
Please help me and hoping for your
cooperation to recover my money
Thank you to hear from you
Very sincere yours,
JUDITH D SAN LUIS
VICTIM OF FRAUDULENT
NOTES: I ATTACHED COPY OF PAYMENT I MADE TO REGIONS BANK
Preferred solution: Full refund
The fact that you posted your (or someone else's) info on a PUBLIC site that has nothing to do with the bank may explain how you were compromised. Plain stupidity if you haven't figured it out.
Racist
My son attempted to cash a check from an annuity account and was told the specific location doesn't carry the amount of his check. I work at a local law firm and have witnessed that specific branch cash checks way larger.
- Racist
Preferred solution: My son check to be cash
User's recommendation: stir away if your skin tone is dark
Regions locked my account due to a program they provided Zelle, Regions couldn't tell me why or unlock my account. Calling Zelle was no help either.
After 3 days Regions was able to unlock my account. This happen again with Zelle but at lease my funds were not locked.
Regions will block your funds for a product they offer. SAD.
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Verified ReviewerI need my card unlocked
need my card unlocked I'm done playing games with this bank. Ruined my whole day waited another 4 hours of me life.
And still I can't use my card. I'm moving my bank I need my card tonight can you help
User's recommendation: Never keep all u you money in one account or bank cause they will cut you off your own money and not fix it on weekends. Not right. I had things to take care of you waisted my whole day ruining it and waiting my time. You do nothing. I will find a bank that can handle what they do.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerATM Debited my account but did not dispense cash
ATM ID - RFC21049
Between 5:13pm and 5:23pm April 5, 2024 I arrived at the Jacksonian plaza Regions Bank atm in Jackson Ms. I used my Square card ending in 2900 to make a withdrawal of $220.
ATM fees of $2.50 were added to make the total amount debited to my account $222.50. While waiting on the machine to dispense the cash, an error message came up saying the atm is out of service.
I could hear what sounded like the machine gathering the cash until it just quit and displayed the error message. Please contact me with instructions on reimbursement
Preferred solution: Full refund
Lake Bluff, Illinois
Bait and switch regarding balance transfer offers.
Took advantage of offer. They claimed offer was not done within 60 days of account opening.
They never advised me as to the date of account opening. I did the transfer, entered the code, and a month later saw they were charging me interest. I asked the president and sr vice president to corrct their error. They refused which violates their corporate statements.
If the pres and sr vp are bad, the bank is bad. I filed a complaint with the state banking people. Such a scam and attitude.
I am 77 years old. Beware they take advantage of seniors.
User's recommendation: Avoid the bank.
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Verified Reviewer |
Southaven, Mississippi
Account closed months ago, but still recieving mail
My account was closed months ago, yet, I still receive receive mail that is addressed to my old address in Memphis, TN. I have lived in Texas for a year, and my account was closed a few months ago.
But, I receive mail that addressed to an address that I havent lived at for a year.
This concerns me, as to if someone is trying to commit fraud or access my information. Please help!
- Someone can access my account without my permission
Preferred solution: Whoever is trying to access my account to be punished.
My card is block
I don't know what happened, but my phone is locked. Can you give me the phone number for the 24-hour customer service line, please? I need help because I can't see well.
Preferred solution: A phone number to the 24-hour customer service line
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Verified ReviewerAtm issues
t Atm took my money I would like it out back on my card i was trying to withdraw money amd looked away for seconds
About
Regions Bank was the first multi-bank holding company in Alabama, where at the present time the corporate office of the company is headquartered. Regions Financial Corporation has been on the market since 1971. Originally the company bore the name First Alabama Bancshares Inc. In the beginning the company operated 40 banking locations in Birmingham, Huntsville and Montgomery. In Regions Bank merged with Birmingham-based AmSouth Bancorporation. At the present time, the company is one of the Top 10 bank holding companies in the United States. Regions Bank offers a wide range of financial services, including banking solutions, loans and credits, insurance and investing services.
Regions Bank is ranked 251 out of 1581 in Banks category
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Your story is so rambling, inconsistent and full of holes. $5000 withdrawal?
Hotels and jazz festivals? Yet their overdraft fee is a sticking point for you? Noise. Your little hotel story?
You deal with Booking/Priceline. You went cheap and forfeited the hotel’s customer service with regards to price adjustments and refunds. And like the bank said, raise a dispute and it will be investigated. Beyond that, the bank has NO place in your fairy tale about the hotel.
And finally regarding atm card replacements or lack of/distance to a branch. YOU chose the bank.
If you did not take that into consideration, that falls on you. So before you start screaming discrimination, lack of service, branch convenience and worrying about others’ skin color and their banking transactions you aren’t privy to, re-examine your part in your unhappiness with this bank.