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Regions Bank

Regions Bank

www.regions.com
What is your customer experience with Regions Bank?

Regions Bank Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Regions Bank has a 1.6 star rating from 188 reviews, with 45% likely to recommend; overall sentiment is largely negative citing reliability and high price level.

Key Takeaways for Future Customers

  • Expect frequent issues with holds, frozen or closed accounts and long waits in customer service when reading Regions Bank reviews.
  • Prepare backup access to funds and documentation if using Zelle or disputing transactions.

Negative Feedback / Risk Areas

  • Recurring customer complaints include account freezes, delayed check holds, ATM failures, disputed fraud resolution and poor refunds handling.
  • Poor phone and branch responsiveness and overdraft fees compound access problems.

Positive Feedback

Some customers note polite local staff and helpful in-branch reps for basic transfers and assistance.

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Media from reviews

Regions Bank - California Covid-19 check denied payment
Regions Bank - My debit card was accidentally canceled and I need it reinstatedRegions Bank is holding a check I deposited on the 15th till the 24thRegions Bank is holding a check I deposited on the 15th till the 24th - Image 2Regions Bank is holding a check I deposited on the 15th till the 24th - Image 3Regions Bank is holding a check I deposited on the 15th till the 24th - Image 4Regions Bank is holding a check I deposited on the 15th till the 24th - Image 5
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Show reviews that mention
money branch regions zelle pending bank card emergency room zelle issue ability parking
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jaydev v Lzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Branch in ***

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I have moved from *** to ***. I have banked at Regions since 1986.

I am distressed that there is no Regions Bank branch in ***.

Please assist. Thank you.

Pros:
  • Safety security
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Gina P Asf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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AI Highlights
  • They say Regions Bank has too few branches and lacks diversity.
  • Fraud-related card replacements are mailed, leaving users without a card for days.

They are a pain in the butt. Please reconsider carefully before dealing with Regions Bank. First of all, I don't see enough black and minority people working in there. Secondly, they don't have enough branches. If your card is canceled out for fraudulent purchases, they have to mail you a card in the mail; therefore, you're without a bank card for however long it takes to come in the mail unless you're willing to drive 2 hours one way, maybe 2 and a half depending on varying factors such as traffic. I went down to the branch in Savannah to make a $5000 withdrawal. There was a man of another color who wanted to make a $5000 withdrawal too. Guess who got their $5000? And guess who had to drive 2 and a half hours from Savannah to South Carolina to get a bank card? It was me. That was one way.

I went to Jacksonville to go to a jazz festival and I rented a room at a hotel the first day. Something like that in Jacksonville. I went to the festival and came back; all these kids were having a wild party in the hotel. This should be impermissible. No hotel parties should be held at a motel or hotel, even in a room, and no parties are allowed in the room. If they want to have parties, they need to rent a big hotel room for meetings to do such things. As soon as my car pulled into the driveway, pop pop pop pop pop pop came out, and then I said there is no way that this is fireworks, so I went up past my room and around to the other side of the building. A guy was sitting out in a chair. I said, was that gunfire? He said yes, I thought so. I said I went to the office and said I want my money back. Do you not hear those six gunshots? No, this girl had two guys in the office with her who appeared to act like he was her old man and the other one was for backup. The security guard was out on the premises. They refused to give me my money back. I stayed in my car at the emergency room in Jacksonville. And they’re ticked to your parking Baptist emergency room terra parking; this is on Prudential Street. In case I needed any type of emergency assistance, I would have been right there. I am disabled!

When morning came, I got on the phone and I notified Regions Bank what had happened. I told him that the motel refused to give me my money back. I said that I called Booking or Priceline, wherever I had booked with, which they were one and the same entities. Regions said, well, okay, see what they do, and if they don't do anything, we'll be glad to investigate and give you your money back. Well, that wasn't so; it took a long time to get all the information together because no one would ever answer the phone at that hotel. And so I just decided to get the information from the police from the sheriff's department. Regions would not give me my money back that I paid for that room for about 2 or 3 days. Furthermore, Regions always finds a way to take money out of your account. If you're over 50 cents, they will charge you $30 or whatever the overdraft fee is. I made it clear, as I do when I open any account in a bank, that if I don't have the funds, don't let the purchase go through. And ever so often, I always end up with some kind of overdraft fees or when I look at my statement, I find that these people have stolen money from me. When you call in, they want to take you through all this verification process over and over again. But yet I'm still getting lunch for my sister, my baby great-niece who was just getting ready for eating table food, my nephew, and myself when I got ready to pay for the food. I couldn't make it because someone made fraudulent charges and locked me out of my ability to use my card. This situation took about 45 minutes to an hour to rectify while I’m sitting up there waiting, and the food is under the heater. Unacceptable. Please don't bank there because you will be taken to the ringer and back.

Loss:
$375

Preferred solution: Full refund

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1 comment
Guest

Your story is so rambling, inconsistent and full of holes. $5000 withdrawal?

Hotels and jazz festivals? Yet their overdraft fee is a sticking point for you? Noise. Your little hotel story?

You deal with Booking/Priceline. You went cheap and forfeited the hotel’s customer service with regards to price adjustments and refunds. And like the bank said, raise a dispute and it will be investigated. Beyond that, the bank has NO place in your fairy tale about the hotel.

And finally regarding atm card replacements or lack of/distance to a branch. YOU chose the bank.

If you did not take that into consideration, that falls on you. So before you start screaming discrimination, lack of service, branch convenience and worrying about others’ skin color and their banking transactions you aren’t privy to, re-examine your part in your unhappiness with this bank.

Tayten Ocw

Zelle pending

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I need to resolve the issue with my Zelle pending until Wednesday. I need to send the money right away.

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Sirwinston

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

California Covid-19 check denied payment

AI Highlights
  • CA COVID-19 program check deposited to NFCU, declined; Regions Bank said contact vendor; funds withdrawn and NFCU shows negative balance.
Regions Bank - California Covid-19 check denied payment
Contains 1 confidential file for company representatives
Original review updated Sep 26, 2024

Hello, I am a landlord and have tenants who are depending on a California program since 2020. A check from the California COVID-19 program was made out to me, from Regions Bank.

which I deposited into my Navy Federal Credit Union checking account on 9-23-2024. However, the check was declined for payment to NFCU. In the notes, it was noted by Regions Bank to 'contact vendor'. Consequently, the money was withdrawn from my account and now I have a negative balance in my NFCU account.

As a veteran on a fixed income, my situation has worsened. I now have to wait a week for the electronic digital copy to be mailed out by NFCU.

Loss:
$358
Pros:
  • Lot of branches in northern california
Cons:
  • Not honoring
  • Institutions payments of instruments

Preferred solution: re-issue of check, that was denied payment by their institution

User's recommendation: Verify Your Check Before Depositing into Account

View full review
Gina B Pvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Messy Banking

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AI Highlights
  • Rented motel in Jacksonville; there was a shooting.
  • Regions denied the claim after data was provided.
  • They plan to switch banks and avoid Regions.

I rented A motel in Jacksonville home, one great to a concert in Jacksonville.When I returned back to this place there was shooting at the motel. I followed a claim with regions About having to stay in my Car because of this Shooting my bank has done nothing to help me.

But request more information. I gave them the information that they ask for and they still denied my claim as I was told that I can do. Staying in your car after spending your money is something that I don't really care to do I provided data folks with all types of information, incputting Jacksonville sheriff department, showing that they did respond to this address at home. One great stay.

Since may I've been working diligently on thistand and they can't even get it together. I would suggest no 1 rents 2 regions. And I will look for a different banking institution.

Because I'm tired of regions and their foolish enough. You do better off taking your money elsewhere for your banking Needs because region will give you the run around every single time

Preferred solution: Full refund

View full review
Gina B Pvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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AI Highlights
  • There were shootings at the concert and motel.
  • Claim opened May 2024; info from Jacksonville Sheriff Dept provided.
  • Regions Bank is unsatisfactory; use another bank.

I want to go enjoy a jazz concert out of town well. I didn't enjoy it because they were shooting.

When I returned back from the concert it was shooting at the motel and I've been working on this since may of 2024 and after demo, keep asking me. For more information to open up the claim, I give them more information from the Jacksonville sheriff department. They still aint done nothing to resolve this issue.

They are the most sorry I've ever dealt within my life. My recommendation of other potential customers are gold to another bank.Cause you won't be satisfied with these money.Hungry people, it's bad enough.I have to worry about merchant still in money.I gotta watch these people at regions as well

Preferred solution: Full refund

View full review
Mahika Oas

My debit card was accidentally canceled and I need it reinstated

Regions Bank - My debit card was accidentally canceled and I need it reinstated

I got a message late last night that a fraudulent claim was being taken out of my card. I accidentally hot the wrong number and they canceled it.I tried to get them to reinstate it but they didn't

User's recommendation: Tell Regions to get a better system so customers can get this resolved quickly if it happens to them

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Weston C Ptj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regions Bank is holding a check I deposited on the 15th till the 24th

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AI Highlights
  • Deposited a $750 check on the 15th; Regions held funds until the 24th.
  • The agreement says funds are available next day; the hold risks utilities.

I deposited a check for $750 on the 15th and I was going to use it for my bills. But Regions Bank decided to put a hold on my hard earned check till the 24th.

Now my electricity is shut off my phone will be off tomorrow all because they said it is policy. It wasn't policy before.

I went back to look at the agreement and it boldly says they will have your funds for you the next day. What they are doing is wrong and bad business practices that hurt the little people with no voice but we put our money in there big banks.

Loss:
$350
Pros:
  • Convenient
Cons:
  • Policies and practices

Preferred solution: My money before the 24th

User's recommendation: Stay away from Regions Bank

View full review
1 comment
Guest

I encountered the same situation. I deposited a check in the amount of $8700 on 11/21.

I was told at the time of deposit that $5300 would be available on 11/27 and the remainder on 12/06..This morning I received an email in which I was informed that my entire deposit was on hold and I would not have any of the funds resulting from that deposit available until 12/06. This absolutely ruined my family's Thanksgiving plans. I am a 66 year old man who is raising two grandchildren and trying to help support their parents on my social security and I was looking forward to giving them a nice Thanksgiving. I have my Regions account since they were First Alabama but I intend to rectify that mistake as soon as I can have my.direct deposits changed to another bank.

My.advice? Avoid Regions as you would.the plague.

Delilah V Rbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nothing but trouble

AI Highlights
  • Card frozen or locked, stopping spending.
  • Frequent bank visits for excuses; issues persist.
  • Not recommended; worse than Bank of America.

My son and I opened account regions earlier this year with a substantial sum of money from an inheritance. Ever since day one, they freeze my card.

I can't spend a dollar; they cancelled my card, they locked my card. I had to go to the bank and get $15,000 in cash to buy my camper because I couldn't use my card. I had to get money orders and cashier checks to pay for my truck because I couldn't use my card. I stop at Farmer Jackson Suncoast Florida a lot.

I can't even spend $6; they stopped my card.

When I go to the bank, I'm there for more than an hour just getting excuses and being told it'll never happen again- that day or the next day, if they aren't doing it, I'm screwed again. I would not recommend this bank to anyone; it is worse than Bank of America.

User's recommendation: Don't open a personal account at regions

View full review
2 comments
Guest

The Us Comptroller has no authority over Regions because they are a STATE CHARTER BANK.

Delilah V Rbz

Close the bank they ain't no *** good I hate banks like that

View more comments (1)
JUDITH S Tkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

VICTIM OF FRAUDULENT

AI Highlights
  • Victim of fraud involving Karen Morales; paid $2.5M per First National Merchant Bank; voucher was fake; asking Regions Bank to reverse.
Regions Bank - VICTIM OF FRAUDULENT
Regions Bank - VICTIM OF FRAUDULENT - Image 2

ATTENTION: THE DIRECTOR THE MANAGER REGIONS BANK 10247

Dear Sir/ Madam:

I would like to inform you that I am a victim of your client name: KAREN

MORALES with an address at 446

Village LN 102 Crossville Tennessee

38555 USA

I was instructed by the FIRST NATIONAL MERCHANT BANK to make

a payment for KAREN MORALES said for the purpose of having a CODES to

generate an Account to be able to transfer a sum of money totalling to TWO MILLION AND FIVE HUNDRED DOLLARS. The FNMB issued a FAKE

VOUCHER to me an the money did not

accredited.

Please I am asking your help to reverse the said payment I made because KAREN MORALES Account was used for Fraud on me.

We had reported

already to the Police. My bank will do also an action.

Please help me and hoping for your

cooperation to recover my money

Thank you to hear from you

Very sincere yours,

JUDITH D SAN LUIS

VICTIM OF FRAUDULENT

NOTES: I ATTACHED COPY OF PAYMENT I MADE TO REGIONS BANK

Loss:
$15

Preferred solution: Full refund

View full review
1 comment
Guest

The fact that you posted your (or someone else's) info on a PUBLIC site that has nothing to do with the bank may explain how you were compromised. Plain stupidity if you haven't figured it out.

Tamesha P Zfb

Racist

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AI Highlights
  • My son tried to cash a check from an annuity at a branch that couldn't provide the amount, while the same branch has cashed larger checks.

My son attempted to cash a check from an annuity account and was told the specific location doesn't carry the amount of his check. I work at a local law firm and have witnessed that specific branch cash checks way larger.

Cons:
  • Racist

Preferred solution: My son check to be cash

User's recommendation: stir away if your skin tone is dark

View full review
1 comment
Guest

Regions locked my account due to a program they provided Zelle, Regions couldn't tell me why or unlock my account. Calling Zelle was no help either.

After 3 days Regions was able to unlock my account. This happen again with Zelle but at lease my funds were not locked.

Regions will block your funds for a product they offer. SAD.

Constsnce G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my card unlocked

AI Highlights
  • Card is locked and unusable.
  • I waited 4 hours and still can't use my card.
  • I'm moving my bank and need my card tonight.

need my card unlocked I'm done playing games with this bank. Ruined my whole day waited another 4 hours of me life.

And still I can't use my card. I'm moving my bank I need my card tonight can you help

User's recommendation: Never keep all u you money in one account or bank cause they will cut you off your own money and not fix it on weekends. Not right. I had things to take care of you waisted my whole day ruining it and waiting my time. You do nothing. I will find a bank that can handle what they do.

View full review
Joshua H Oyq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ATM Debited my account but did not dispense cash

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AI Highlights
  • ATM RFC21049, Regions Bank, Jackson MS.
  • 5:13–5:23 pm Apr 5: withdrew $220; fee $2.50; total $222.50; ATM out of service; reimbursement steps needed.
Contains 2 confidential files for company representatives

ATM ID - RFC21049

Between 5:13pm and 5:23pm April 5, 2024 I arrived at the Jacksonian plaza Regions Bank atm in Jackson Ms. I used my Square card ending in 2900 to make a withdrawal of $220.

ATM fees of $2.50 were added to make the total amount debited to my account $222.50. While waiting on the machine to dispense the cash, an error message came up saying the atm is out of service.

I could hear what sounded like the machine gathering the cash until it just quit and displayed the error message. Please contact me with instructions on reimbursement

Loss:
$223

Preferred solution: Full refund

View full review
Anonymous
map-marker Lake Bluff, Illinois

Bait and switch regarding balance transfer offers.

AI Highlights
  • Offer timing disputed.
  • Opening date not shown.
  • Transfer done; code entered; interest.
  • Executives refused to fix.
  • Filed state banking complaint.

Took advantage of offer. They claimed offer was not done within 60 days of account opening.

They never advised me as to the date of account opening. I did the transfer, entered the code, and a month later saw they were charging me interest. I asked the president and sr vice president to corrct their error. They refused which violates their corporate statements.

If the pres and sr vp are bad, the bank is bad. I filed a complaint with the state banking people. Such a scam and attitude.

I am 77 years old. Beware they take advantage of seniors.

User's recommendation: Avoid the bank.

View full review
Frankie C Nyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southaven, Mississippi

Account closed months ago, but still recieving mail

AI Highlights
  • Account closed months ago, but mail to my Memphis address still arrives.
  • I live in Texas, yet I still get mail at an address I haven't lived at.
Regions Bank - Account closed months ago, but still recieving mail

My account was closed months ago, yet, I still receive receive mail that is addressed to my old address in Memphis, TN. I have lived in Texas for a year, and my account was closed a few months ago.

But, I receive mail that addressed to an address that I havent lived at for a year.

This concerns me, as to if someone is trying to commit fraud or access my information. Please help!

Loss:
$500
Cons:
  • Someone can access my account without my permission

Preferred solution: Whoever is trying to access my account to be punished.

View full review
Richard D Lgo

My card is block

I don't know what happened, but my phone is locked. Can you give me the phone number for the 24-hour customer service line, please? I need help because I can't see well.

Preferred solution: A phone number to the 24-hour customer service line

View full review

About

Summary

Regions Bank was the first multi-bank holding company in Alabama, where at the present time the corporate office of the company is headquartered. Regions Financial Corporation has been on the market since 1971. Originally the company bore the name First Alabama Bancshares Inc. In the beginning the company operated 40 banking locations in Birmingham, Huntsville and Montgomery. In Regions Bank merged with Birmingham-based AmSouth Bancorporation. At the present time, the company is one of the Top 10 bank holding companies in the United States. Regions Bank offers a wide range of financial services, including banking solutions, loans and credits, insurance and investing services.

Regions Bank reviews and complaints

Regions Bank is ranked 273 out of 1708 in Banks category

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