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New Reviewer

1.0
Regions Bank - Poor customer service
Regions Bank - Poor customer service
On 2/10/2022 my wife deposited a settlement check that was given to her from Morgan and Morgan from a workmans comp claim. She recieved paperwork stating that 5300 of a 19 thousand dollar trust account check would be in our account on 2/12/2022 at midnight. We called...
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#3337595 Review #3337595 is a subjective opinion of poster.
Location
West Melbourne, Florida
Service
Regions Bank Banking Service
Cons
  • Poor customer service
  • Lie even when they give you paperwork
New Reviewer

I have a 92 dollar over draft that should be there

I don't understand why i have a 92 dollar over draft on my account this keep happen i trying to change my bank because ever other wk this happen Please get this off my acount
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#3678270 Review #3678270 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$92
Preferred solution
Full refund
New Reviewer

Card not working

My card is not working so Im trying to see do I have to get a new card and could I still use it online if card not working
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#3664144 Review #3664144 is a subjective opinion of poster.
Location
Kansas City, Missouri
Preferred solution
New card
New Reviewer

Trying to receive money in a zelle account from Earl Giddens to be put into checking account

I am not passed but can someone call me back at 901 554-**** I am trying to receive 50.00 from Earl Giddens in a zelles account to be put into my checking account
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#3634590 Review #3634590 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • I love them
  • Local employees are great
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Denial of easy access to funds

1.0
I was advised to open a new account due to fraud activity on my old account, now I am not being given a bank card and have been told to visit a branch, after I visit a branch I was told to call customer service. After waiting a hour to speak with someone I was advised to speak with someone at a branch that can provide me with a card after 20 days without a card o am being advised I cant get one in the branch and a ticket has to be placed. This company has been giving me the run around. Dont bank with Regions. No one know how to provide good customer service.
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#3629192 Review #3629192 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • People are pleasant as they explain to you that you are screwed
Cons
  • Incompetent customer service
  • Poor to none access to a human for problems
Preferred solution
Let the company propose a solution

Tried toget info oon auto loan

1.0
terrible customer service called 3 different times to get balance on auto lean 1st 2 times was puton hold over 20 minutes each time on third call was xferred to wrong dept call local regions not able to give info --- worst customer service
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#3568746 Review #3568746 is a subjective opinion of poster.
Location
Brandon, Mississippi
New Reviewer

1.0
Regions closed down 2 convenient banks locations: Cheshire Bridge/Sheridan Road and a branch in Toco Hills - both in Atlanta Georgia. No convenient locations now - location on Jimmy Carter is traffic congested, location at Northlake where I go when I have to is...
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#3562400 Review #3562400 is a subjective opinion of poster.
Location
Tucker, Georgia
Pros
  • Staff are friendly once you get to them
Preferred solution
Apology

Regions

1.0
This stupid automated voice system *** is annoying!! They need to have people ready to answer the phone to fix the problem, not a damn fake robot system! I cant get anything done with the voice system!

User's recommendation: Do not get regions.

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#3558181 Review #3558181 is a subjective opinion of poster.
Location
Senatobia, Mississippi

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Verified Reviewer New Reviewer

Change code

5.0
The only Regions I had problems with was in Mobile Alabama. Birmingham monitors my account to keep Crooks out..thank you Regions bank. God bless you and your families. In the Mighty Name of Jesus. Yes
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#3509859 Review #3509859 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$400
Preferred solution
A loan I've been with Region,s for over 11 years. Never gave me anything. NO CARDS OR LOANS.
New Reviewer

Formal complaint

1.0
I was deeply disrespected by three different employees from the location on Flagler and Lejune RD in miami. It is disgusting the low level of education and preparation they all have.
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#3483413 Review #3483413 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Extremely bad
Preferred solution
Better service for ALL the clients

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Verified Reviewer Junior Reviewer

Failure to process a bill pay promptly

2.4
Update by user Apr 19, 2022

We dumped Regions bank after it took 16 days for their bill pay to pay a single bill. We moved our assets to another much more friendly bank and now have good quick access to a human being without all Regions banks waiting, transfering, automated waste of 30 to 45 minutes every call.

After 3 hours of my time, I got a case number, but nobody could find where my bill pay money was or why it takes more than 2 weeks to arrive. This is the worst banking ever experienced.

Original review posted by user Apr 13, 2022
On march 31, I did a bill pay to my account in NY. Today is April 13 and it still has not gone thru. As a result, numerous bills have become overdue and will be charged interest. After spending several hours on the phone with various representitives, the transaction has still not gone thru, but I have a long list of appologies and a case number, 10159****, which has proven to be of no value. This bank is your worst nightmare times 2. My money is still somewhere in limbo and I suspect I will need an attorney to get it back

User's recommendation: Go anywhere else but to Regions.

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#3482066 Review #3482066 is a subjective opinion of poster.
Product
Regions Bank Checking Account
Cons
  • Every action is super slow requiring weeks
  • Not days
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

The atm stole ate my card

I put my card in and your machine would not give it back or let me do anything else I need to know how to get my card back so I can make a withdrawal
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#3474187 Review #3474187 is a subjective opinion of poster.
Location
Jonesborough, Tennessee

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Verified Reviewer New Reviewer

Checks ordered

I had ordered checks a few weeks ago and I havent received them. Is there a reason why I havent got them yet. When should I receive them. Can you please let me whats going on with them. Im not very happy about not getting them. Why is taking so long to get my checks that I ordered on March 18, 2022.
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#3466761 Review #3466761 is a subjective opinion of poster.
Location
Metairie, Louisiana
Preferred solution
Deliver product or service ordered

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Verified Reviewer Junior Reviewer

1.8
I opened an account there because my current bank, BB&T was bought up by Truist bank and they closed my location. Truist is a terrible bank that does not make any human contact possible without a good 25 min of hold time. However, it is Regions bank that is even much...
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1 comment
#2169716

I agree

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0 0
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#3453401 Review #3453401 is a subjective opinion of poster.
Location
Belleview, Florida
Service
Regions Bank Customer Care
Cons
  • Poor to none access to a human for problems
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I have not been able to see my account for 2 years, on my computer. Made a personal visit about a year ago, no result. Had 2 appointments for someone to call me and discuss this--no phone calls. I t

1.0
Two appointments were made for me to discuss my problems with Regions, and, I waited both times, and never was contacted. I have been with Regions since it was Metro, but am locked out of seeing my account on the computer, till this day. Please tell me who I need to speak to in order to see my account. Geri Goodson . 770-394-**** . fredrica13@***.net. 75 Magnolia St. Apt. 130, Roswell, Ga., 30075
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#3449410 Review #3449410 is a subjective opinion of poster.
Location
Smyrna, Georgia
Preferred solution
Entry on my computer into my account.
New Reviewer

Enrolled with zelle twice ,customers service saying they can't confirm.

1.4
Stayed on line with customers service for over an hour last night to enroll both with cell & tablets. No results.Someone need to take a very hard look at troubleshooting this application to make it work for the customer better. If you're on the phone iPhone or Android your people didn't know how to female the popup.
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#3388375 Review #3388375 is a subjective opinion of poster.
Location
Harvey, Louisiana

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