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1.8

I opened an account there because my current bank, BB&T was bought up by Truist bank and they closed my location. Truist is a terrible bank that does not make any human contact possible without a good 25 min of hold time.

However, it is Regions bank that is even much worse. Today, 4/1/22, I called the local location where I opened my account, on SR 40 in Silver Springs FL, at around 9:00 AM and, after a 10 min music hold, asked a woman why the bill pay I tried to do 2 days earlier had not shown up on my account webpage. She rudely told me she was too busy with other customers and would call me back .Come 5:00PM, never called at all. Then around 4:30, I called the main bank number and was put on hold for 25 min., after which another woman answered and as I started to explain my bill pay problem, just plain hung up on me at 5:00.

Everything about any dealings with Regions bank carries the heaviest load of aggravation I have ever experienced, and I am 75 years old. I have over $60,000.00 in their rotten bank and can not even get to a human in an entire day.

Do yourself a favor and travel a little further and go to another bank. Regions is definitely the worst I have ever experienced.

User's recommendation: Go somewhere else and keep your blood pressure in range.

Preferred solution: Let the company propose a solution.

Regions Bank Cons: Poor to none access to a human for problems.

Location: Belleview, Florida

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