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My Aunt has a mortgage with Regions. She is elderly and disabled and she was disabled when she bought the house way back in 1994.

They treat her like dirt. The make it IMPOSSIBLE for her to get payments to them on time on purpose. They won't allow online or by phone payments so she has to buy money orders and mail in payments. She is close to being paid off and they treat her worse and worse as time goes by because they don't want her to be done with them.

They want her to refinance or whatever so they can get more money out of her. Dealing with Regions is a living *** and they are going to put my Aunt in an early grave if they don't lay off. They are going to put me in an early grave too because this is pure *** They make it so damn hard and it is so unnecessary and should be illegal. They should allow ALL customers to pay online or by phone.

My Aunt is elderly and disabled and doesn't want to have to deal with these unethical vultures and neither do I. I hate Regions Bank and I would suggest anybody thinking about doing business with Regions to investigate them first. I know all banks suck but Regions is just excruciatingly awful to deal with. I pray to win the lottery to pay them off for my Aunt so we can be done with them forever.

It is just an ongoing nightmare and I don't have a car and my Aunt has never drove and I wish to God these jerks would just allow her to pay online or by phone and stop harassing her and threatening her with foreclosure because they are trying to pressure her into refinancing with them. REGIONS BANK AND REGIONS MORTGAGE SUCKS!!!!!!!

Their customer service reps will make you literally want to blow your brains out. They are bullies and just love to threaten to take your home even though you are ready and willing to give them money but they absolutely refuse to take a payment by phone or online.

Reason of review: Poor customer service.

Preferred solution: Regions to allow my Aunt to make payments online or by phone and to stop harassing her just because she is elderly and disabled and poor and they think they can get away with it..

Regions Bank Cons: Treat customers like dirt.

Location: Marietta, Georgia

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LOL...All banks love money especially if it's paid on time. Banks DO NOT not getting all their money back and being in the house selling business after a foreclosure. If they will only let this woman pay via money order(AKA secured funds) there has to be a shenanigan-filled backstory you're not sharing.

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