I had a loan that was coming due & wanted to refi it.Since I had not been late or ever missed a payment, I did not think this would be a problem.
John, the loan officer at the Woodstock, GA location refused to answer the phone, get back to me or talk to me in the office. He is the worst banker I have dealt with in my 35 yrs of banking. Regions use to be a good bank, but in the last 10 years has gone downhill fast. Come to find out, Regions bank was trying to take my property that I have had for 25 years.
What this bank does to small businesses is as close to criminal as you can get.Save yourself a lot of heartburn, and go to another bank...especially with your commercial loans!
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: John fired & replaced with someone that is intelligent..
I didn't like: Dishonesty, Awful customer service, Rude abrupt customer service.