Regions Bank - REWARDS PROGRAM

Jan 24, 2013
review #378841

the customer service folks at regions rewards program are totally inept.i wanted to get cash back from the points i was accruing from my credit card, but for some reason they suddenly only had my address from 5 years ago.

after speaking with 2 customer reps (which took about an hour in which the hold time took up most of the period), and getting no where, I asked to speak to their supervisor (doug #50745 - all customer reps have ids, which is a good means of tracking your process). after about 20 minutes my address was allegedly changed to my current address, and i was told a check would be sent to me. later in the day i get an email confirming a check was sent to me......at my 5 year old address. i might as well have talked to a cantaloupe for an hour and a half.

regions bank used to be a great bank before they became a behemoth.

don't get a credit card from them.not worth the aggravation.

683d940
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