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On Sun. 5/31/15 I went to Regions Bank located on Dauphin Island Parkway in Mobile Al.

I attempted to withdraw $ 500.00, the machine display stated that my request could not be processed at the time; I received a receipt that showed 0 dollars dispensed. I looked at my account on Mon 6/1/15 and saw $ 500.00 was debited from my as a ATM debit, I went to the bank and talked to Ms. H, she talked to the lady who services the ATM, she did an audit and confirmed I was correct. Ms.

H called someone and told me my money would be returned, I went back on 6/3 and told her the money had not been credited o my account, she filled out Debit Card/ATM dispute papers and submitted them. On 6/11 I went back to the bank, a Mrs. W talked to me, I told her the money had not been returned and either the money be credited to my account or I was closing my account, she call someone, she told me she would call me on the phone when she heard from them, she called told me it was being taking care of. I looked at my account on 6/12, the money was not in my account.

I went back to bank, talked to different lady, Told her what was going on and showed her the papers, she called someone, and told me it would be 7 to 10 days before the money would be returned, I told her that was unacceptable that I had already waited almost 2 weeks for them to fix their mistake and 3 weeks was too long.

I closed my account they gave me the money in the account but refused to give me $ 500.00 that they knew belong to me. They told me I would have to wait until they decided to give me the $ 500

Reason of review: Poor customer service.

Monetary Loss: $500.

Regions Bank Cons: Awful customer service.

Location: Mobile, Alabama

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