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  • Customers like
    • Local branch staff 1
  • Customers don't like
    • Awful customer service 8
    • Lack of communication 5
    • Customer service 4

Piece of *** bank. Applied twice for a credit card and never heard anything back whether I was approved or denied. I was completely ignored. Their overdraft protection is the shittiest piece of *** scam I have ever seen. I have over 100x the amount that was charged to my checking, in my savings; yet, almost instantly, they apply a $36 overdraft fee. Even their overdraft protection costs, from what I remember, $15 every time a transfer occurs. I have been with them for over two years and have not once had a decent experience. Completely... Read more

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I have ordered a new check card at Regions, insisting it would be mailed at the branch in Boynton beach, NOT at my home address, since there were issues with my mailbox . A year ago I had made the same request and the card was mailed against my wish at my house where it fell in somebody else's hands. This time I hoped it was understood and the bank clerks assured me they placed the order accordingly. 3 weeks later ( like no other bank), the card arrived again at the home address ! Why is it so hard for this bank to respect my wish and need of... Read more

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Charging $36.00 for a $2.65 overdraft is the same as price gouging. When speaking to the banker, just told they changed their policy - in my reasoning just to get more $$$. Their first core value is - Do the Right Thing - this policy is the opposite of their main core value. Also was given incorrect information in the banking center and asked to wait for service when I was the sole customer in the banking center. Ridiculous. The "customer service" associates have no power to do anything. They are not able to make intelligent decisions... Read more

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I can not get over being charged $36 for making a two cent mistake. When I ask about getting this most unfair fee refunded I was given a general form type reply explaining the banks policies so I ask again since this was only two pennies and the bank employee said nothing could be done and then referred to another instance of this happening last year. What happened last year was nothing compared to being charged an enormous fee of $36 over a two penny mistake. Someone has just recently told me that their bank can't even charge a fee for... Read more

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Regions suddenly without warning sent me a letter stating they were closing my account. I was awaiting my refund direct deposit from the IRS. They agreed to keep account open until the deposit. Day of deposit they said they can't release funds yet. Now i am without access to my account and they have over $4500 of my money. Add comment

AWFUL Customer Services Agent Threatened To Shut Down My Bank Account Because I Wanted To Speak To A Manager Add comment

Horribletoo work at...even worst managers Add comment

What do you think of a bank that charges a disabled person on limited income $36 for a two cent mistake? Regions did it and don't seem to care when contacted to try and get the money back. It just isn't right to take $36 for a two cent mistake. Seems like this is excessive on their part. I tried to let them know that I have to live on very little per month and taking the $36 would mean groceries or my medication one or the other would suffer because of this but twice they told me nothing they could do. Is there no protection for the little... Read more

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I asked Regions Bank to close my checking account. This was on February 26th. They said I had a couple transactions pending. I said, well they should be in by the end of February, right? She said oh yes, the transactions will be in by then. I told her to please close my account on March 1st. She said she would close my account. On March 8th a company tried to charge my checking account, that no longer exists $2.60 twice. So they automatically reopened my account, without my consent. They charged me $36.00 twice for non sufficient funds. Than... Read more

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OMG. If you have a loan with them and it's a month late, THEY TAKE THE MONEY RIGHT OUT IF YOUR ACCOUNT, letting previous debits bounce. (Btw, yes this is legal. Is it a REALLY *** thing to do to customers? YES.) Bad, bad, bad people. Add comment

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