Regions Bank Complaints and Reviews

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  • Customers like
    • Local branch staff1
  • Customers don't like
    • Customer service2
    • On-line banking2
    • Awful customer service2

  • May 21
  • Loans and Mortgages
  • Cumming, Georgia
  • Loan Application
  • 8

I am selling my house. I applied for a loan with Regions to purchase a replacement home that actually costs less than the one I am selling. They had well over a month to get it together. After getting assurances that there would be no problem, they failed to get the loan ready prior to closing. The communication with Regions was terrible. I cannot imagine how they actually get any loans... Read more

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  • Apr 23
  • Banks
  • Mobile, Alabama
  • Credit Card
  • 41

You cannot reach a local branch since they all have the same 800 number, which put me into TN. I paid my credit card in full for over $1400 but somehow was $.03 off and received a $13.62 interest charge. This was on my wife's account but they would not speak to me although I am on the account. It too my wife and I 3 days to try to fix this problem and had to speak to at least 2 supervisors,... Read more

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  • Apr 11
  • Banks
  • Signal Mountain, Tennessee
  • Personal Banking
  • 26

Regions has online banking that for years would print the vendor and the amount on your statement. Then they took the smaller vendors (you have no way of knowing which ones) and instead started sending "Laser Checks". These laser checks show up on your statement as a number with no description. But unlike hand written checks they do not print on your statements. Therefore you have to pay $3... Read more

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30 days and counting to get a replacement debit card. Ridiculous. Add comment

  • Feb 21
  • Banks
  • Bellevue, Washington
  • Mortgage Department
  • 40

I was on the phone waiting to talk to a mortgage representative for two hours (I am not exaggerating). I kept hearing the usual message to wait for the next available representative. Until I lost my patience and called the regular banking department, so they could tell me that the mortgage department was closed at the time. Regions should at least change the phone system and redirect people... Read more

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I dont want that fe taken out of my account at regions bank on helen dyan johnson any more Add comment

  • Feb 12
  • Banks
  • Gallatin, Tennessee
  • Charge
  • 86

My Regions checking account had less than $100 in it and a company that I had never done business with was permitted to take $837.19 out, leaving my account overdrawn by $781 ! Imagine my shock and embarrassment when I went to the grocery store after a 12 hour shift only to have my debit card declined on a $30 purchase! This transaction, leaving my account overdrawn by $781 should have never been... Read more

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Upon opening my account with Regions, i was given an incentive to "refer a friend" and we'd each get 50 bux. Four months later, sorry customer service, terrible hours and no incentive award. I am irate!! Add comment

  • Dec 19, 2014
  • Banks
  • Fernandina Beach, Florida
  • Credit Card Service
  • 82

I logged on to the Regions site and "Regions" detected malware on my computer. They blocked/froze all my accounts without advising me. I found out when I tried to log in a week later to get my balances to pay my credit cards. I could not log in. After speaking to 3 representatives they advised me that the accounts were blocked and that all my accounts had to be closed and re-opened with different... Read more

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  • Dec 17, 2014
  • Banks
  • Clarksville, Tennessee
  • Checking Account
  • 94

I have 4 accounts with Regions Bank in Clarksville,Tennessee. The reason for my complaint is because, I got a NSF notice form the bank and a call form Life Care of Sparta,Tn. I had a returned check and additional returned check fees that needed to be paid to Wells Fargo. Wells Fargo is the banks that Life Cares banks with..I made took 300.00 out of one of the checking account. I told the... Read more

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